Trust in quality “Made by Hansgrohe”

Guarantee from AXOR and hansgrohe

Offering our customers the highest quality at all times is a fundamental part of the Hansgrohe corporate philosophy. For over 100 years, we have been manufacturing high-quality bathroom products and ensuring high standards with our comprehensive quality management. This is in operation in all our plants, both nationally and internationally.

On this reliable basis, proven over generations, we go one step further as a manufacturer: We offer our end consumers a five-year manufacturer’s guarantee on our products.

Success with strong brands

The manufacturer’s guarantee is a voluntary service. Hansgrohe thus provides its sales partners with another argument that they can use to successfully emphasize the advantages of Hansgrohe brands to the end consumer. The Hansgrohe service department offers professional help to specialist partners when implementing this manufacturer’s guarantee.

The guarantee conditions and details can be found in the guarantee conditions below. 

Our Guarantee Conditions

I. General

Hansgrohe grants initial end consumers a manufacturer's guarantee for hansgrohe products. This voluntary manufacturer’s guarantee applies in addition to the legal rights that initial end consumers have with regard to sellers. Any further claims of the initial end consumer against Hansgrohe (e.g. due to any product liability) remain reserved (see section VII below).

An “initial end consumer” is someone who has acquired the hansgrohe product as the first consumer directly from Hansgrohe or a Hansgrohe sales partner (especially sanitation companies, retailers, hardware stores). A “consumer” in the sense of this manufacturer's guarantee is a natural person who has acquired the hansgrohe product for private use and not to use it in the course of commercial or self-employed professional activities (e.g. to resell it or to install it for a third party). 

This manufacturer's guarantee only applies for initial end consumers and is not transferable. In the event of resale of the hansgrohe product by an initial end consumer, the guarantee does not transfer to the purchaser, regardless of whether the purchaser is also a consumer.

II. Scope of the guarantee, guarantee period

Hansgrohe guarantees the initial end consumer that the hansgrohe product they have purchased is free from material defects, manufacturing defects, and construction defects. The latest science and technology at the time of manufacture is decisive in this regard. 

The guarantee shall be valid for all hansgrohe products for five years from the purchase date by the initial end consumer, but for a maximum of six years from the date of manufacture. The hansgrohe products listed below are exempt from this – these hansgrohe products have a special term: 

Guarantee Information List

Article No. Product Name Guarantee Information
25100000 RainButton Qi charging pad 2 years
25021180 RainButton iBox Plug 1W-D40 5 years
25012000 RainButton Symbol overhead shower spray 01 2 years
25012140 RainButton Symbol overhead shower spray 01 2 years
25012340 RainButton Symbol overhead shower spray 01 2 years
25012670 RainButton Symbol overhead shower spray 01 2 years
25012700 RainButton Symbol overhead shower spray 01 2 years
25012990 RainButton Symbol overhead shower spray 01 2 years
25010000 RainButton Symbol temperature 2 years
25010140 RainButton Symbol temperature 2 years
25010340 RainButton Symbol temperature 2 years
25010670 RainButton Symbol temperature 2 years
25010700 RainButton Symbol temperature 2 years
25010990 RainButton Symbol temperature 2 years
25013000 RainButton Symbol overhead shower spray 02 2 years
25013140 RainButton Symbol overhead shower spray 02 2 years
25013340 RainButton Symbol overhead shower spray 02 2 years
25013670 RainButton Symbol overhead shower spray 02 2 years
25013700 RainButton Symbol overhead shower spray 02 2 years
25013990 RainButton Symbol overhead shower spray 02 2 years
25014000 RainButton Symbol overhead shower spray 03 2 years
25014140 RainButton Symbol overhead shower spray 03 2 years
25014340 RainButton Symbol overhead shower spray 03 2 years
25014670 RainButton Symbol overhead shower spray 03 2 years
25014700 RainButton Symbol overhead shower spray 03 2 years
25014990 RainButton Symbol overhead shower spray 03 2 years
76837000 Aqittura M91 SodaSystem 240, 1jet 5 years
76837000 Aqittura M91 SodaSystem 240, 1jet 2 years (SodaBase)
76837670 Aqittura M91 SodaSystem 240, 1jet 5 years
76837670 Aqittura M91 SodaSystem 240, 1jet 2 years (SodaBase)
76837800 Aqittura M91 SodaSystem 240, 1jet 5 years
76837800 Aqittura M91 SodaSystem 240, 1jet 2 years (SodaBase)
15857180 RainButton iBox Control CombiSolution 3 functions 5 years
61104450 Xevolos E Wash basin 1200/480 with 2 tap holes without overflow, SmartClean 20 years
61014450 Xelu Q Countertop handrinse basin ground 500/480 with tap hole without overflow, SmartClean 20 years
61015450 Xelu Q Countertop handrinse basin ground 500/480 without tap hole and overflow, SmartClean 20 years
61013450 Xelu Q Handrinse basin 500/480 without tap hole and overflow, SmartClean 20 years
61020450 Xelu Q Wash basin 800/480 with tap hole without overflow, SmartClean 20 years
61078450 Xuniva D Wash bowl 600/450 with tap hole and overflow, SmartClean 20 years
60162450 Xuniva Q Above counter basin 550/450 with tap hole and overflow 20 years
60165450 Xuniva D Wash bowl 550/400 without tap hole and overflow 20 years
61073450 Xuniva U Wash bowl 550/400 without tap hole and overflow, SmartClean 20 years
60160450 Xuniva D Above counter basin 550/450 with tap hole and overflow 20 years
61115450 EluPura S Wall hung WC Set 540 AquaHelix Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease, Slim 20 years
61115450 EluPura S Wall hung WC Set 540 AquaHelix Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease, Slim 5 year (WC seat and cover)
60137450 EluPura Original Q Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet, AquaChannel Flush 20 years
60174450 Xanuia Q Half pedestal for handrinse basin 20 years
60206450 EluPura Original Q Floorstanding WC Set close coupled 640 with vertical/horizontal outlet, AquaChannel Flush with tank and WC seat and cover 20 years
60206450 EluPura Original Q Floorstanding WC Set close coupled 640 with vertical/horizontal outlet, AquaChannel Flush with tank and WC seat and cover 5 year (WC seat and cover)
60173450 EluPura Original Q Urinal division 20 years
60218450 Xanuia Q Wash basin Compact 650/390 without tap hole with overflow 20 years
60219450 Xanuia Q Wash basin Compact 650/390 with tap hole without overflow 20 years
61129450 Xanuia Q Wash basin Compact 650/390 without tap hole with overflow, SmartClean 20 years
61124450 Xanuia Q Wash basin Compact 600/370 with tap hole and overflow, SmartClean 20 years
60289450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush with WC seat and cover with SoftClose and QuickRelease 20 years
60289450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61099450 Xevolos E Countertop basin ground 800/480 without tap hole and overflow, SmartClean 20 years
60239450 Xanuia Q Countertop basin ground 550/480 without tap hole with overflow 20 years
60226450 Xanuia Q Wash basin 800/480 without tap hole with overflow 20 years
60231450 Xanuia Q Handrinse basin 450/340 without tap hole and overflow 20 years
61144450 Xanuia Q Handrinse basin 500/390 with tap hole without overflow, SmartClean 20 years
61028450 Xelu Q Countertop basin ground with shelf right 800/480 with 2 tap holes without overflow, SmartClean 20 years
60225450 Xanuia Q Wash basin 800/480 with tap hole and overflow 20 years
61143450 Xanuia Q Handrinse basin 500/390 without tap hole with overflow, SmartClean 20 years
61142450 Xanuia Q Handrinse basin 450/340 without tap hole and overflow, SmartClean 20 years
61125450 Xanuia Q Wash basin Compact 600/370 without tap hole with overflow, SmartClean 20 years
61041450 Xelu Q Countertop basin ground 1000/480 without tap hole and overflow, SmartClean 20 years
61154450 Xanuia Q Wash basin 650/480 without tap hole and overflow, SmartClean 20 years
61153450 Xanuia Q Wash basin 650/480 with tap hole without overflow, SmartClean 20 years
60250450 Xanuia Q Countertop basin ground 800/480 with tap hole and overflow 20 years
61035450 Xelu Q Countertop basin ground with shelf left 800/480 without tap hole and overflow, SmartClean 20 years
60214450 Xanuia Q Wash basin Compact 600/370 without tap hole with overflow 20 years
60281450 EluPura Original S Wall hung Bidet 540 with tap hole and overflow 20 years
62049450 EluPura Original S Urinal with top water supply and bottom/rear outlet rimless, HygieneEffect 20 years
61040450 Xelu Q Countertop basin ground 1000/480 with 2 tap holes without overflow, SmartClean 20 years
61044450 Xelu Q Countertop basin ground 1200/480 with 2 tap holes without overflow, SmartClean 20 years
15856600 RainPad Finish set for 3 functions 5 years
25020180 RainButton iBox Hub 2 years
01600180 RainButton iBox Control 5 years
25015000 RainButton Symbol hand shower 2 years
25015140 RainButton Symbol hand shower 2 years
25015340 RainButton Symbol hand shower 2 years
25015670 RainButton Symbol hand shower 2 years
25015700 RainButton Symbol hand shower 2 years
25015990 RainButton Symbol hand shower 2 years
25016000 RainButton Symbol shoulder shower 2 years
25016140 RainButton Symbol shoulder shower 2 years
25016340 RainButton Symbol shoulder shower 2 years
25016670 RainButton Symbol shoulder shower 2 years
25016700 RainButton Symbol shoulder shower 2 years
25016990 RainButton Symbol shoulder shower 2 years
76807000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox DK 5 years
76807000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox DK 2 years (SodaBase)
76807670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox DK 5 years
76807670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox DK 2 years (SodaBase)
76807800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox DK 5 years
76807800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox DK 2 years (SodaBase)
15855180 RainButton iBox Control CombiSolution 2 functions 5 years
60151450 Xuniva S Undercounter basin 350/350 without tap hole with overflow 20 years
61052450 Xuniva Q Undercounter basin 450/350 without tap hole with overflow, SmartClean 20 years
61100450 Xevolos E Wash basin 1000/480 with tap hole without overflow, SmartClean 20 years
61094450 Xevolos E Countertop basin ground 600/480 with tap hole without overflow, SmartClean 20 years
61105450 Xevolos E Wash basin 1200/480 without tap hole and overflow, SmartClean 20 years
61021450 Xelu Q Wash basin 800/480 without tap hole and overflow, SmartClean 20 years
61043450 Xelu Q Wash basin 1200/480 without tap hole and overflow, SmartClean 20 years
60170450 Xuniva D Wash bowl 600/450 with tap hole and overflow 20 years
61070450 Xuniva S Wash bowl 300/300 without tap hole and overflow, SmartClean 20 years
60163450 Xuniva S Wash bowl 300/300 without tap hole and overflow 20 years
61071450 Xuniva S Wash bowl 400/400 without tap hole and overflow, SmartClean 20 years
60166450 Xuniva U Wash bowl 550/400 without tap hole and overflow 20 years
61092450 Xevolos E Wash basin 600/480 with tap hole without overflow, SmartClean 20 years
61037450 Xelu Q Wash basin 1000/480 with 2 tap holes without overflow, SmartClean 20 years
62020450 EluPura S Wall hung WC 540 AquaFall Flush, HygieneEffect 20 years
61085450 Xelu Q Handrinse basin with shelf left 360/250 with tap hole without overflow, SmartClean 20 years
60159450 Xuniva S Above counter basin 450/450 with tap hole and overflow 20 years
60167450 Xuniva Q Wash bowl 300/300 without tap hole and overflow 20 years
61008450 Xanuia Q Handrinse basin 500/390 with tap hole and overflow, SmartClean 20 years
60176450 Xanuia Q Full pedestal for wash basin 20 years
61006450 Xanuia Q Handrinse basin 360/250 with tap hole and overflow, SmartClean 20 years
61007450 Xanuia Q Handrinse basin 450/340 with tap hole and overflow, SmartClean 20 years
61131450 Xanuia Q Wash basin Compact 650/390 without tap hole and overflow, SmartClean 20 years
60286450 EluPura Original S Urinal with rear water supply and bottom/rear outlet rimless 20 years
61103450 Xevolos E Countertop basin ground 1000/480 without tap hole and overflow, SmartClean 20 years
60228450 Xanuia Q Wash basin 800/480 without tap hole and overflow 20 years
60222450 Xanuia Q Wash basin 700/480 without tap hole with overflow 20 years
61140450 Xanuia Q Handrinse basin 450/340 without tap hole with overflow, SmartClean 20 years
61148450 Xanuia Q Wash basin 550/480 without tap hole and overflow, SmartClean 20 years
61149450 Xanuia Q Wash basin 600/480 without tap hole with overflow, SmartClean 20 years
61152450 Xanuia Q Wash basin 650/480 without tap hole with overflow, SmartClean 20 years
61123450 Xanuia Q Wash basin Compact 550/370 without tap hole and overflow, SmartClean 20 years
60252450 Xanuia Q Countertop basin ground 650/480 with tap hole and overflow 20 years
60215450 Xanuia Q Wash basin Compact 600/370 with tap hole without overflow 20 years
60212450 Xanuia Q Wash basin Compact 550/370 without tap hole and overflow 20 years
60248450 Xanuia Q Countertop basin ground 700/480 with tap hole and overflow 20 years
61165450 EluPura Original S Floorstanding WC close coupled 640 with horizontal outlet, AquaChannel Flush, SmartClean 20 years
61172450 EluPura Original Q Wall hung Bidet 540 with tap hole and overflow, SmartClean 20 years
60287450 EluPura Original S Urinal with top water supply and bottom/rear outlet rimless 20 years
61175450 EluPura Original S Urinal with top water supply and bottom/rear outlet rimless, SmartClean 20 years
61109450 Xelu Q Countertop basin ground 1200/480 with tap hole and without overflow, SmartClean 20 years
61045450 Xelu Q Countertop basin ground 1200/480 without tap hole and overflow, SmartClean 20 years
25022180 RainButton iBox Plug 1D-D40 5 years
15853180 RainPad iBox Control 5 years
25023180 RainButton iBox Plug 3W-D90 5 years
25018000 RainButton Symbol warm up 2 years
25018140 RainButton Symbol warm up 2 years
25018340 RainButton Symbol warm up 2 years
25018670 RainButton Symbol warm up 2 years
25018700 RainButton Symbol warm up 2 years
25018990 RainButton Symbol warm up 2 years
76808000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox CH 5 years
76808000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox CH 2 years (SodaBase)
76808670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox CH 5 years
76808670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox CH 2 years (SodaBase)
76808800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox CH 5 years
76808800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox CH 2 years (SodaBase)
61097450 Xevolos E Wash basin 800/480 without tap hole and overflow, SmartClean 20 years
61012450 Xelu Q Handrinse basin 500/480 with tap hole without overflow, SmartClean 20 years
61016450 Xelu Q Wash basin 600/480 with tap hole without overflow, SmartClean 20 years
60194450 EluPura Q Wall hung WC 540 AquaFall Flush 20 years
61024450 Xelu Q Wash basin with shelf right 800/480 with tap hole without overflow, SmartClean 20 years
61026450 Xelu Q Wash basin with shelf right 800/480 without tap hole and overflow, SmartClean 20 years
60168450 Xuniva Q Wash bowl 550/400 without tap hole and overflow 20 years
61082450 Xuniva Q Wash bowl 600/450 with tap hole and overflow, SmartClean 20 years
61046450 Xuniva S Undercounter basin 350/350 without tap hole with overflow, SmartClean 20 years
61058450 Xuniva D Above counter basin 550/400 without tap hole with overflow, SmartClean 20 years
61060450 Xuniva D Above counter basin 550/450 with tap hole and overflow, SmartClean 20 years
61031450 Xelu Q Wash basin with shelf left 800/480 with 2 tap holes without overflow, SmartClean 20 years
61036450 Xelu Q Wash basin 1000/480 with tap hole without overflow, SmartClean 20 years
61088450 Xevolos E Handrinse basin 500/480 with tap hole without overflow, SmartClean 20 years
61090450 Xevolos E Countertop handrinse basin ground 500/480 with tap hole without overflow, SmartClean 20 years
61066450 Xuniva Q Above counter basin 550/400 without tap hole with overflow, SmartClean 20 years
61114450 EluPura S Wall hung WC 540 AquaHelix Flush, SmartClean 20 years
61117450 EluPura Q Wall hung WC Set 540 AquaFall Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease 20 years
61117450 EluPura Q Wall hung WC Set 540 AquaFall Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61112450 Xevolos E Wash basin 1200/480 with tap hole without overflow, SmartClean 20 years
60133450 Xanuia Q Wash basin 600/480 with tap hole and overflow 20 years
60134450 Xanuia Q Wash basin 650/480 with tap hole and overflow 20 years
61009450 Xanuia Q Wash basin 550/480 with tap hole and overflow, SmartClean 20 years
62016450 EluPura Original S Wall hung WC 540 AquaChannel Flush, HygieneEffect 20 years
60135450 EluPura Original S Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet AquaChannel Flush 20 years
60129450 Xanuia Q Handrinse basin 360/250 with tap hole and overflow 20 years
60145450 EluPura Original Q Wall hung WC 540 AquaChannel Flush 20 years
60208450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush with WC seat and cover 20 years
60208450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush with WC seat and cover 5 year (WC seat and cover)
60247450 Xanuia Q Wash basin 650/480 without tap hole and overflow 20 years
60213450 Xanuia Q Wash basin Compact 600/370 with tap hole and overflow 20 years
61176450 EluPura Original S Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet AquaChannel Flush, SmartClean 20 years
61180450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush,SmartClean with WC seat with SoftClose and QuickRelease 20 years
61180450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush,SmartClean with WC seat with SoftClose and QuickRelease 5 year (WC seat and cover)
60293450 EluPura Q Wall hung WC Set 540 AquaFall Flush with WC seat and cover with SoftClose and QuickRelease 20 years
60293450 EluPura Q Wall hung WC Set 540 AquaFall Flush with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61102450 Xevolos E Countertop basin ground 1000/480 with tap hole without overflow, SmartClean 20 years
61139450 Xanuia Q Wash basin 800/480 without tap hole and overflow, SmartClean 20 years
60230450 Xanuia Q Handrinse basin 450/340 with tap hole without overflow 20 years
61027450 Xelu Q Countertop basin ground with shelf right 800/480 with tap hole without overflow, SmartClean 20 years
60223450 Xanuia Q Wash basin 700/480 with tap hole without overflow 20 years
61039450 Xelu Q Countertop basin ground 1000/480 with tap hole without overflow, SmartClean 20 years
60246450 Xanuia Q Wash basin 650/480 with tap hole without overflow 20 years
60244450 Xanuia Q Countertop basin ground 600/480 without tap hole with overflow 20 years
60236450 Xanuia Q Wash basin 550/480 with tap hole without overflow 20 years
60249450 Xanuia Q Countertop basin ground 700/480 without tap hole with overflow 20 years
61128450 Xanuia Q Wash basin Compact 650/390 with tap hole and overflow, SmartClean 20 years
61033450 Xelu Q Countertop basin ground with shelf left 800/480 with tap hole without overflow, SmartClean 20 years
61034450 Xelu Q Countertop basin ground with shelf left 800/480 with 2 tap holes without overflow, SmartClean 20 years
61126450 Xanuia Q Wash basin Compact 600/370 with tap hole without overflow, SmartClean 20 years
62046450 EluPura Original Q Wall hung Bidet 540 with tap hole and overflow, HygieneEffect 20 years
62048450 EluPura Original S Urinal with rear water supply and bottom/rear outlet rimless, HygieneEffect 20 years
61181450 EluPura Original Q Wall hung WC 540 AquaChannel Flush, SmartClean 20 years
15887000 Pontos Scout water sensor 2 years
25017000 RainButton Symbol scenario 2 years
25017140 RainButton Symbol scenario 2 years
25017340 RainButton Symbol scenario 2 years
25017670 RainButton Symbol scenario 2 years
25017700 RainButton Symbol scenario 2 years
25017990 RainButton Symbol scenario 2 years
76811000 Aqittura M91 SodaSystem 240, 1jet DK 5 years
76811000 Aqittura M91 SodaSystem 240, 1jet DK 2 years (SodaBase)
76811670 Aqittura M91 SodaSystem 240, 1jet DK 5 years
76811670 Aqittura M91 SodaSystem 240, 1jet DK 2 years (SodaBase)
76811800 Aqittura M91 SodaSystem 240, 1jet DK 5 years
76811800 Aqittura M91 SodaSystem 240, 1jet DK 2 years (SodaBase)
60154450 Xuniva Q Undercounter basin 450/350 without tap hole with overflow 20 years
61093450 Xevolos E Wash basin 600/480 without tap hole and overflow, SmartClean 20 years
61101450 Xevolos E Wash basin 1000/480 without tap hole and overflow, SmartClean 20 years
62025450 EluPura S Wall hung WC Set 540 AquaHelix Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease, Slim 20 years
62025450 EluPura S Wall hung WC Set 540 AquaHelix Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease, Slim 5 year (WC seat and cover)
61042450 Xelu Q Wash basin 1200/480 with 2 tap holes without overflow, SmartClean 20 years
61080450 Xuniva U Wash bowl 600/450 with tap hole and overflow, SmartClean 20 years
60164450 Xuniva S Wash bowl 400/400 without tap hole and overflow 20 years
61048450 Xuniva D Undercounter basin 450/350 without tap hole with overflow, SmartClean 20 years
61118450 EluPura S Wall hung WC 540 AquaFall Flush, SmartClean 20 years
62021450 EluPura S Wall hung WC Set 540 AquaFall Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 20 years
62021450 EluPura S Wall hung WC Set 540 AquaFall Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
60193450 EluPura S Wall hung WC 540 AquaFall Flush 20 years
61091450 Xevolos E Countertop handrinse basin ground 500/480 without tap hole and overflow, SmartClean 20 years
60158450 Xuniva Q Above counter basin 550/400 without tap hole with overflow 20 years
61056450 Xuniva S Above counter basin 450/450 with tap hole and overflow, SmartClean 20 years
61062450 Xuniva U Above counter basin 550/400 without tap hole with overflow, SmartClean 20 years
61108450 Xelu Q Wash basin 1200/480 with tap hole and without overflow, SmartClean 20 years
62014450 EluPura Original Q Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet AquaChannel Flush, HygieneEffect 20 years
60175450 Xanuia Q Half pedestal for wash basin 20 years
60131450 Xanuia Q Handrinse basin 500/390 with tap hole and overflow 20 years
62018450 EluPura Original Q Wall hung WC 540 AquaChannel Flush, HygieneEffect 20 years
60205450 EluPura Original S Floorstanding WC Set close coupled 640 with vertical/horizontal outlet, AquaChannel Flush with tank and WC seat and cover 20 years
60205450 EluPura Original S Floorstanding WC Set close coupled 640 with vertical/horizontal outlet, AquaChannel Flush with tank and WC seat and cover 5 year (WC seat and cover)
62010450 EluPura Original Q Urinal 600/300 with rear water supply and bottom/rear outlet rimless, HygieneEffect 20 years
62011450 EluPura Original Q Urinal 600/300 with top water supply and bottom/rear outlet rimless, HygieneEffect 20 years
60220450 Xanuia Q Wash basin Compact 650/390 without tap hole and overflow 20 years
60284450 EluPura Original Q Wall hung Bidet 540 with tap hole and overflow 20 years
61183450 EluPura Original Q Urinal 600/300 with rear water supply and bottom/rear outlet rimless, SmartClean 20 years
61184450 EluPura Original Q Urinal 600/300 with top water supply and bottom/rear outlet rimless, SmartClean 20 years
61178450 EluPura Original S Wall hung WC 540 AquaChannel Flush, SmartClean 20 years
60288450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush with WC seat and cover with SoftClose and QuickRelease 20 years
60288450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61098450 Xevolos E Countertop basin ground 800/480 with tap hole without overflow, SmartClean 20 years
61137450 Xanuia Q Wash basin 800/480 without tap hole with overflow, SmartClean 20 years
61134450 Xanuia Q Wash basin 700/480 with tap hole without overflow, SmartClean 20 years
60229450 Xanuia Q Handrinse basin 450/340 without tap hole with overflow 20 years
61022450 Xelu Q Countertop basin ground 800/480 with tap hole without overflow, SmartClean 20 years
61029450 Xelu Q Countertop basin ground with shelf right 800/480 without tap hole and overflow, SmartClean 20 years
60224450 Xanuia Q Wash basin 700/480 without tap hole and overflow 20 years
61145450 Xanuia Q Handrinse basin 500/390 without tap hole and overflow, SmartClean 20 years
60237450 Xanuia Q Wash basin 550/480 without tap hole and overflow 20 years
60241450 Xanuia Q Wash basin 600/480 with tap hole without overflow 20 years
60617450 Xanuia Q Wash basin Compact 650/390 with tap hole and overflow 20 years
60234450 Xanuia Q Handrinse basin 500/390 without tap hole and overflow 20 years
60265450 EluPura Original S Floorstanding WC close coupled 640 with horizontal outlet AquaChannel Flush 20 years
60209450 Xanuia Q Wash basin Compact 550/370 with tap hole and overflow 20 years
61127450 Xanuia Q Wash basin Compact 600/370 without tap hole and overflow, SmartClean 20 years
61132450 Xanuia Q Wash basin 700/480 with tap hole and overflow, SmartClean 20 years
61174450 EluPura Original S Urinal with rear water supply and bottom/rear outlet rimless, SmartClean 20 years
61177450 EluPura Original Q Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet, AquaChannel Flush, SmartClean 20 years
61111450 Xevolos E Countertop basin ground 1000/480 with 2 tap holes without overflow, SmartClean 20 years
15854600 RainPad Finish set for 2 functions 5 years
76806000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set 5 years
76806000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set 2 years (SodaBase)
76806670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set 5 years
76806670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set 2 years (SodaBase)
76806800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set 5 years
76806800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox, starter set 2 years (SodaBase)
76812000 Aqittura M91 SodaSystem 240, 1jet CH 5 years
76812000 Aqittura M91 SodaSystem 240, 1jet CH 2 years (SodaBase)
76812670 Aqittura M91 SodaSystem 240, 1jet CH 5 years
76812670 Aqittura M91 SodaSystem 240, 1jet CH 2 years (SodaBase)
76812800 Aqittura M91 SodaSystem 240, 1jet CH 5 years
76812800 Aqittura M91 SodaSystem 240, 1jet CH 2 years (SodaBase)
76810000 Aqittura M91 SodaSystem 240, 1jet, starter set 5 years
76810000 Aqittura M91 SodaSystem 240, 1jet, starter set 2 years (SodaBase)
76810670 Aqittura M91 SodaSystem 240, 1jet, starter set 5 years
76810670 Aqittura M91 SodaSystem 240, 1jet, starter set 2 years (SodaBase)
76810800 Aqittura M91 SodaSystem 240, 1jet, starter set 5 years
76810800 Aqittura M91 SodaSystem 240, 1jet, starter set 2 years (SodaBase)
61050450 Xuniva U Undercounter basin 450/350 without tap hole with overflow, SmartClean 20 years
61054450 Xuniva S Above counter basin 400/400 without tap hole with overflow, SmartClean 20 years
61096450 Xevolos E Wash basin 800/480 with tap hole without overflow, SmartClean 20 years
61017450 Xelu Q Wash basin 600/480 without tap hole and overflow, SmartClean 20 years
61025450 Xelu Q Wash basin with shelf right 800/480 with 2 tap holes without overflow, SmartClean 20 years
61087450 Xevolos E Handrinse basin 360/250 with tap hole left without overflow, SmartClean 20 years
61038450 Xelu Q Wash basin 1000/480 without tap hole and overflow, SmartClean 20 years
61075450 Xuniva Q Wash bowl 550/400 without tap hole and overflow, SmartClean 20 years
60172450 Xuniva Q Wash bowl 600/450 with tap hole and overflow 20 years
61074450 Xuniva Q Wash bowl 300/300 without tap hole and overflow, SmartClean 20 years
61072450 Xuniva D Wash bowl 550/400 without tap hole and overflow, SmartClean 20 years
60156450 Xuniva D Above counter basin 550/400 without tap hole with overflow 20 years
61119450 EluPura S Wall hung WC Set 540 AquaFall Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease 20 years
61119450 EluPura S Wall hung WC Set 540 AquaFall Flush, SmartClean with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61030450 Xelu Q Wash basin with shelf left 800/480 with tap hole without overflow, SmartClean 20 years
61032450 Xelu Q Wash basin with shelf left 800/480 without tap hole and overflow, SmartClean 20 years
62024450 EluPura S Wall hung WC 540 AquaHelix Flush, HygieneEffect 20 years
61089450 Xevolos E Handrinse basin 500/480 without tap hole and overflow, SmartClean 20 years
61084450 Xelu Q Handrinse basin with shelf right 360/250 with tap hole without overflow, SmartClean 20 years
61064450 Xuniva U Above counter basin 550/450 with tap hole and overflow, SmartClean 20 years
61010450 Xanuia Q Wash basin 600/480 with tap hole and overflow, SmartClean 20 years
61011450 Xanuia Q Wash basin 650/480 with tap hole and overflow, SmartClean 20 years
60142450 EluPura Original S Wall hung WC 540 AquaChannel Flush 20 years
60130450 Xanuia Q Handrinse basin 450/340 with tap hole and overflow 20 years
60132450 Xanuia Q Wash basin 550/480 with tap hole and overflow 20 years
60207450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush with WC seat and cover 20 years
60207450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush with WC seat and cover 5 year (WC seat and cover)
61130450 Xanuia Q Wash basin Compact 650/390 with tap hole without overflow, SmartClean 20 years
60242450 Xanuia Q Wash basin 600/480 without tap hole and overflow 20 years
61122450 Xanuia Q Wash basin Compact 550/370 with tap hole without overflow, SmartClean 20 years
60235450 Xanuia Q Wash basin 550/480 without tap hole with overflow 20 years
61147450 Xanuia Q Wash basin 550/480 with tap hole without overflow, SmartClean 20 years
61150450 Xanuia Q Wash basin 600/480 with tap hole without overflow, SmartClean 20 years
61146450 Xanuia Q Wash basin 550/480 without tap hole with overflow, SmartClean 20 years
60240450 Xanuia Q Wash basin 600/480 without tap hole with overflow 20 years
60245450 Xanuia Q Wash basin 650/480 without tap hole with overflow 20 years
60254450 Xanuia Q Countertop basin ground 650/480 without tap hole with overflow 20 years
60251450 Xanuia Q Countertop basin ground 800/480 without tap hole with overflow 20 years
61141450 Xanuia Q Handrinse basin 450/340 with tap hole without overflow, SmartClean 20 years
60210450 Xanuia Q Wash basin Compact 550/370 without tap hole with overflow 20 years
60216450 Xanuia Q Wash basin Compact 600/370 without tap hole and overflow 20 years
62038450 EluPura Original S Floorstanding WC close coupled 640 with horizontal outlet AquaChannel Flush, HygieneEffect 20 years
62050450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush HygieneEffect with WC seat with SoftClose and QuickRelease 20 years
62050450 EluPura Original S Wall hung WC Set 540 AquaChannel Flush HygieneEffect with WC seat with SoftClose and QuickRelease 5 year (WC seat and cover)
62051450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 20 years
62051450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
25011000 RainButton Symbol volume 2 years
25011140 RainButton Symbol volume 2 years
25011340 RainButton Symbol volume 2 years
25011670 RainButton Symbol volume 2 years
25011700 RainButton Symbol volume 2 years
25011990 RainButton Symbol volume 2 years
76818000 null F23 Flowmeter 2 years
76836000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 5 years
76836000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 2 years (SodaBase)
76836670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 5 years
76836670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 2 years (SodaBase)
76836800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 5 years
76836800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox 2 years (SodaBase)
60153450 Xuniva U Undercounter basin 450/350 without tap hole with overflow 20 years
60155450 Xuniva S Above counter basin 400/400 without tap hole with overflow 20 years
61095450 Xevolos E Countertop basin ground 600/480 without tap hole and overflow, SmartClean 20 years
61086450 Xevolos E Handrinse basin 360/250 with tap hole right without overflow, SmartClean 20 years
61018450 Xelu Q Countertop basin ground 600/480 with tap hole without overflow, SmartClean 20 years
61019450 Xelu Q Countertop basin ground 600/480 without tap hole and overflow, SmartClean 20 years
60169450 Xuniva S Wash bowl 450/450 with tap hole and overflow 20 years
61076450 Xuniva S Wash bowl 450/450 with tap hole and overflow, SmartClean 20 years
60171450 Xuniva U Wash bowl 600/450 with tap hole and overflow 20 years
61068450 Xuniva Q Above counter basin 550/450 with tap hole and overflow, SmartClean 20 years
60152450 Xuniva D Undercounter basin 450/350 without tap hole with overflow 20 years
61116450 EluPura Q Wall hung WC 540 AquaFall Flush, SmartClean 20 years
62022450 EluPura Q Wall hung WC 540 AquaFall Flush, HygieneEffect 20 years
62023450 EluPura Q Wall hung WC Set 540 AquaFall Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 20 years
62023450 EluPura Q Wall hung WC Set 540 AquaFall Flush, HygieneEffect with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
60161450 Xuniva U Above counter basin 550/450 with tap hole and overflow 20 years
60157450 Xuniva U Above counter basin 550/400 without tap hole with overflow 20 years
61110450 Xevolos E Wash basin 1000/480 with 2 tap holes without overflow, SmartClean 20 years
62012450 EluPura Original S Floorstanding WC close coupled 640 back to wall with horizontal/vertical outlet, AquaChannel Flush, HygieneEffect 20 years
60127450 EluPura Original Q Urinal 600/300 with rear water supply and bottom/rear outlet rimless 20 years
60128450 EluPura Original Q Urinal 600/300 with top water supply and bottom/rear outlet rimless 20 years
76838000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite 5 years
76838000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite 2 years (SodaBase)
76838670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite 5 years
76838670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite 2 years (SodaBase)
76838800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite 5 years
76838800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite 2 years (SodaBase)
76839000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set 5 years
76839000 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set 2 years (SodaBase)
76839670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set 5 years
76839670 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set 2 years (SodaBase)
76839800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set 5 years
76839800 Aqittura M91 SodaSystem 210, pull-out spout, 1jet, sBox lite, starter set 2 years (SodaBase)
61107450 Xevolos E Countertop basin ground 1200/480 without tap hole and overflow, SmartClean 20 years
60221450 Xanuia Q Wash basin 700/480 with tap hole and overflow 20 years
62045450 EluPura Original S Wall hung Bidet 540 with tap hole and overflow, HygieneEffect 20 years
61171450 EluPura Original S Wall hung Bidet 540 with tap hole and overflow, SmartClean 20 years
60292450 EluPura S Wall hung WC Set 540 AquaFall Flush with WC seat and cover with SoftClose and QuickRelease 20 years
60292450 EluPura S Wall hung WC Set 540 AquaFall Flush with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61106450 Xevolos E Countertop basin ground 1200/480 with 2 tap holes without overflow, SmartClean 20 years
60238450 Xanuia Q Countertop basin ground 550/480 with tap hole and overflow 20 years
61138450 Xanuia Q Wash basin 800/480 with tap hole without overflow, SmartClean 20 years
61135450 Xanuia Q Wash basin 700/480 without tap hole and overflow, SmartClean 20 years
61136450 Xanuia Q Wash basin 800/480 with tap hole and overflow, SmartClean 20 years
61023450 Xelu Q Countertop basin ground 800/480 without tap hole and overflow, SmartClean 20 years
60233450 Xanuia Q Handrinse basin 500/390 with tap hole without overflow 20 years
60227450 Xanuia Q Wash basin 800/480 with tap hole without overflow 20 years
60243450 Xanuia Q Countertop basin ground 600/480 with tap hole and overflow 20 years
60211450 Xanuia Q Wash basin Compact 550/370 with tap hole without overflow 20 years
61151450 Xanuia Q Wash basin 600/480 without tap hole and overflow, SmartClean 20 years
61120450 Xanuia Q Wash basin Compact 550/370 with tap hole and overflow, SmartClean 20 years
61133450 Xanuia Q Wash basin 700/480 without tap hole with overflow, SmartClean 20 years
60232450 Xanuia Q Handrinse basin 500/390 without tap hole with overflow 20 years
61121450 Xanuia Q Wash basin Compact 550/370 without tap hole with overflow, SmartClean 20 years
61182450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush SmartClean with WC seat and cover with SoftClose and QuickRelease 20 years
61182450 EluPura Original Q Wall hung WC Set 540 AquaChannel Flush SmartClean with WC seat and cover with SoftClose and QuickRelease 5 year (WC seat and cover)
61113450 Xevolos E Countertop basin ground 1200/480 with tap hole without overflow, SmartClean 20 years

 

The guarantee period shall not be extended due to the provision of services within the scope of this manufacturer's guarantee, especially not in the event of servicing or replacement. In such cases, the guarantee period shall also not start anew. Nor will something else result if the exchanged product is included in these guarantee conditions; this will not constitute a new guarantee or restart the guarantee period.

Claims for the reimbursement of consequential damage or on the grounds of product liability shall only be valid in accordance with mandatory legal regulations. This manufacturer's guarantee is only valid for initial end consumers who have acquired the products concerned in a country in which Hansgrohe is represented with its own sales company or through a sales partner.

III. Form and period of assertion, limitation period

The assertion of claims under this guarantee requires a written notification of defects by the initial end consumer to Hansgrohe or the Hansgrohe sales partner from which the hansgrohe product was acquired. This notification of defects must occur within a limitation period of two months from the time at which the initial end consumer recognizes the defect in the hansgrohe product or ought to have recognized it, and in any case before the expiration of the guarantee period. It is the initial end consumer's responsibility to demonstrate that the guarantee period has not yet expired; this demonstration can particularly occur by submitting the sales receipt for the hansgrohe product. 

The written notification of defects must include:

  • a detailed description of the defect,
  • the name and the address of the initial end consumer and
  • proof that and when the consumer acquired the hansgrohe product as an initial end consumer, e.g. a purchase receipt with date of purchase, the store name of the Hansgrohe sales partner and the product designation and/or Hansgrohe article number.

The written notification of defects should be sent by email to service@hansgrohe.com or sent using the contact form at https://pro.hansgrohe.com/service/contact?topic=complaintinthps. After receipt of the written notification of defects, Hansgrohe will contact the sender within 3 working days. The product may not be removed until this period has elapsed and instructions to the contrary have been received. However, this is not the case if significant damages would be expected. 

The guarantee claims lapse at the end of the guarantee period. If a claims is asserted within the guarantee period and in accordance with the above instructions, but the owed guarantee performance has not yet been performed by Hansgrohe, the limitation period is suspended until the service has been performed.

IV. Conditions and exclusions

The use of this guarantee shall be predicated upon professional installation of the hansgrohe product concerned in accordance with the Hansgrohe operating instructions and the recognized rules of technology (e.g. by a master craftsman or authorized specialist), and that the hansgrohe products have been used in line with the usage and installation instructions provided by Hansgrohe. This shall include but not be limited to, and depending on the product, the inlet water pipes being duly flushed, prior to the hansgrohe product’s installation or following construction measures in accordance with the valid standards, installations complying with the appended diagrams and checks being conducted on the compliance of the working pressure in the water mains with technical specifications. 

If Hansgrohe can prove, or if there is an objectively justified suspicious that these prerequisites have not been fulfilled, Hansgrohe can refuse the guarantee performance, unless the initial end consumer can demonstrate that the conditions named above were fulfilled.

All usage and installation instructions, as well as any additional technical instructions, are included with each hansgrohe product and are also available at www.hansgrohe.de.

This manufacturer's guarantee does not create a claim in the event of 

  • Commercial or self-employed professional use of the hansgrohe product;
  • Failure to submit a written notification of defects and preemptive removal of the defective hansgrohe product without prior evaluation or instruction by Hansgrohe (see section III)
  • Noncompliance with the usage and installation instructions and other safety instructions provided and available at www.hansgrohe.de;
  • Improper maintenance or repair of the hansgrohe product, especially repair or maintenance using parts other than original hansgrohe spare-parts;
  • Improper installation or commissioning;
  • Use of the hansgrohe product that does not correspond to its intended or recommended use purpose or is otherwise improper or irregular (including commissioning with fluids other than pure drinking water);
  • Product modification, especially installation, removal, or exchange of individual parts or components of the hansgrohe product or
  • hansgrohe products with fabrication or serial numbers or manufacturing dates that have been removed from the product, altered, or made illegible.

This manufacturer's guarantee shall not cover

  • product defects that were caused in transport, installation, or through external influences (impact, blow, fall);
  • product defects or damages caused by the seller, installer, or third persons;
  • product defects that can be attributed to normal wear (e.g. scratches, abrasion) or intentional damage (in the event of negligent damage, contributory negligence shall be offset on agreement);
  • wear-and-tear parts, such as seals, hoses;
  • consumable materials such as batteries, filters, or aerators;
  • breakage of breakable components such as glass, bulbs, or mirrors;
  • slight deviations of the hansgrohe product from the target quality that do not affect the usability of the hansgrohe product;
  • entry of dirt, water jets, in particular hot water jets, damages caused by limescale deposits, ice, or other environmental influences (e.g. humidity, heat), operating or servicing errors, aggressive environmental influences, chemicals, detergents, excessive/inadequate pressure in the lines or excessive/inadequate voltage in the wiring;
  • damage caused by force majeure or natural disasters, especially but not limited to flooding, lightning, fires, frost damage, or fluctuations in electricity.
  • consequential damages and
  • sample or exhibition products, 2nd choice products and similar

V. Services in the event of a guarantee claim

When a guarantee claim is submitted in accordance with sections I.-IV., Hansgrohe will provide services under the manufacturer's guarantee in the sense that Hansgrohe will, according to its own discretion and the following regulations, 1) repair the hansgrohe product concerned or provide the necessary spare parts, 2) make an exchange, or 3) reimburse the purchase price to the initial end consumer.

  1. Repair
    As a rule, the initial end consumer will have the defective hansgrohe product repaired by a skilled technician on site with the prior consent of Hansgrohe. In this case, the manufacturer’s guarantee shall include free delivery of the necessary spare parts. If Hansgrohe should decide, by way of written agreement, to carry out the repairs itself, Hansgrohe shall bear the resulting costs for spare parts, installation and its own labor costs as well as any expenses for the transport or shipping of the hansgrohe product. The initial end consumer must provide access to the defective hansgrohe product.
  2. Exchange
    In the event of a replacement, the defective hansgrohe product shall be replaced by a new hansgrohe product of the same kind, quality and type. If the hansgrohe product in question is no longer manufactured at the time the defect is reported, Hansgrohe shall be entitled to supply a comparable replacement product. Transportation and shipping to and from Hansgrohe or the Hansgrohe sales partner and all measures in connection with the exchange of the hansgrohe products (including removal and reinstallation) may only be performed with the prior consent of Hansgrohe. If Hansgrohe agrees to the intended measure, Hansgrohe shall bear the costs arising from its implementation. Unless otherwise agreed, the initial end consumer shall undertake to collect the new hansgrohe product from the nearest Hansgrohe sales partner, if something else has not been arranged. The exchanged hansgrohe product becomes the property of Hansgrohe when it is removed.
  3. Reimbursement of the purchase price
    If Hansgrohe chooses to reimburse the purchase price and confirms this in writing, the initial end consumer shall return the defective hansgrohe product and Hansgrohe shall reimburse the purchase price paid. When the purchase price is reimbursed, the defective hansgrohe product becomes the property of Hansgrohe.

VI. Consequences in the event of unjustified guarantee claims

If the consumer reports a defect as a guarantee claim, but the prerequisites for guarantee performance under this manufacturer's guarantee have not been met, the costs incurred in shipping or transportation of the product must be borne by the initial end consumer themselves. In addition, the initial end consumer must bear the costs, including any labor costs, that were incurred by Hansgrohe for the removal or investigation or return transport of the product.
If, having been informed of the non-applicability of the guarantee and the potential costs that could arise through the servicing activities, the initial end consumer nonetheless wishes the servicing activities to be conducted, they must personally bear the costs of the spare parts and labor.
If the defect in the hansgrohe product was not present upon delivery, Hansgrohe shall decide on a case-by-case basis whether said defect can be rectified through goodwill. In such cases, the initial end consumer will have no legal right to the rectification of the defect.

VII. Further rights

In addition to the rights under the guarantee, the initial end consumer is also entitled to statutory rights without restriction. 
This manufacturer's guarantee particularly shall not affect potentially more extensive legal or contractual rights (especially warranty rights), that the initial end consumer may have against the hansgrohe sales partner from which the hansgrohe product was purchased.
The legal rights of the initial end consumer with regard to Hansgrohe are also neither restricted nor replaced by the guarantee. This especially concerns mandatory legal liability provisions under the German Product Liability Act or any criminal liability on the part of Hansgrohe.
The continued existence of the rights of the initial end consumer apply independently of the presence of a guarantee claim and of the use of the guarantee by the initial end consumer.

VIII. Contact

Hansgrohe SE              
Auestraße 5-9               
77761 Schiltach                
Germany

Send a Service Request to Hansgrohe