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Cookie Policy

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Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by e-mails. They provide useful information to companies. For you, the user, it means you can use the site more efficiently, for example, by not having to re-enter details each time you visit. Cookies also make sure you receive relevant information from us.

We use two types of cookies on our websites:

  • Session cookies which are deleted after each visit
  • Persistent cookies which remain in place throughout multiple visits to our website.

All of these cookies are essential for using our websites successfully. 

Session cookies are used by a server to store information about activities on our sites so that users can easily pick up where they left off on those sites. As a rule, websites have no "memory". Cookies tell the server what pages to show the user to save the user having to remember or start navigating the site all over again. Cookies act as a sort of “bookmark” within our sites.

Persistent or tracking cookies are used to store user preferences. You can restrict, delete or disable cookies via your browser's settings if you wish, but this will restrict your use of functions on our sites. For more information about how to disable cookies, please go to the About cookies website.

Here is a list of our essential cookies plus a brief description:

    These cookies are created to direct the user always to the same server.
    Used to prevent Cross-Site Request Forgery (CSRF). CSRF is an attack on a computer system where the attacker performs a transaction in a web application.
    This cookie identifies you as a visitor when navigating between different pages, and stores specific characteristics and settings for displaying teasers, etc. This cookie will be deleted automatically once you leave the website.
  • notepad:
    This cookie stores the items in your watch list.
  • anonymous-consents, hansgrohe-consents-seen:
    These cookies save whether the user has seen the cookie notice or not, and also the user's settings.
  • LoginGUID, LoginToken:
    These cookies are used to provide the login function. They enable user authentication and remember password.

Third-party cookies:

  • Amazon Web Services: AWSALB
    We use this cookie to improve our loading times. We use a load balancer and this cookie to distribute the load to our servers more effectively.
  • Akamai: RT
    This cookie helps us to measure the loading times of individual pages, which we can use to analyse and improve our website. 
  • Google Analytics: _ga, _gali, _gid, _gcl_au, cp-perf, _gat_UA-xxxxxxx-yy and _dc_gtm_UA-xxxx-y (specific country codes): 
    These cookies are used to collect statistical information about user behaviour, which we use to improve the website. These cookies collect information in an anonymous form, e.g. the number of visitors to the site, where visitors have come to the site from and which pages they have visited. This information is saved beyond the end of the session and will be available for the next session.
  • Google Tag Manager: gtm_internal, universalClickID:
    We use a Google Tag Manager cookie to exclude our internal users from website statistics.  We use another cookie to make our analyses on the website more accurate.
  • YouTube: Detailed information about the cookies used here can be found on the following website or directly from the service provider on request.
  • NewRelic: Detailed information about the cookies used here can be found on the following website or directly from the service provider on request.
  • Google reCAPTCHA: This website uses the “reCAPTCHA” service by Google Inc. (“Google”) so that it can differentiate between cases when the forms provided on this website are completed by a natural person or misused by automated machine processing. This involves sending the IP address and possibly other data required by Google for reCAPTCHA to Google. Google's privacy policy, which contains different provisions, applies here. By using the website, you are giving your implied consent to those provisions. Please do not use the website if you object to the provisions of the privacy policy.
  • Hotjar: We use Hotjar to better understand our users’ needs and to optimise the service on this website. Hotjar technology gives us a better understanding of the user experience (e.g. how much time users spend on which pages, which links they click on, what they like and what they don’t like). This helps us to adapt our service to the feedback from our users. Hotjar uses cookies and other technologies to gather information on our users’ behaviour and devices (especially the device’s IP address (recorded and stored anonymously), screen size, device type (unique device identifiers), information on the browser used, location (country only) and preferred language used to display our website). Hotjar stores this information in a pseudonymous profile. The information is used neither by Hotjar nor by us to identify individual users, nor is it matched with other data on individual users. You can find further information in Hotjar’s Privacy Policy here. You can opt-out of Hotjar storing your user profile and information on your visit to our website and to Hotjar’s use of tracking cookies on other websites by clicking on this opt-out link.
  • Qualtrics: This website uses cookies provided by Qualtrics LLC (2250 N. University Pkwy, 48-C, Provo, Utah 84604) to provide you with surveys about our services and promotions of our products and services. In doing so, data will generally be processed anonymously.
    Surveys that appear on your screen can be accepted or declined by you at the click of a mouse. Participation in the survey is voluntary and is also basically anonymous.

We would like to inform you that we use tracking pixels to collect certain information, which we use to evaluate the results of our campaigns and the ways in which users interact with our content. Tracking pixels are invisible graphics that are activated as soon as a user visits our website. They can be recognised by browsers and end devices. No personal data is stored. We can use these technologies to analyse visits to our website and user behaviour so that targeted ads can be displayed on social media networks, for example. You can block these technologies by installing free plugins in your browser. 

  • Facebook: Information on user behaviour is collected to optimise the advertising message. You can find more information by clicking on the following links: 
    Facebook, Lookalike Audiences
    Facebook, Custom Audiences Terms
  • LinkedIn Ads: The LinkedIn Insight tag enables the collection of usage data. This data is encrypted. LinkedIn does not share any personally identifiable information with the website owner, only summary reports about audience and ad performance. More information:
    Advertising Policy 
    Privacy Policy

If a computer is used by multiple users, accepting or rejecting the use of cookies will affect all users of that computer.