As at 04/2022

Terms of Use

Please read these terms of use before using the pro.hansgrohe website (hereinafter the "website"), which is operated by Hansgrohe SE ("Hansgrohe"). By visiting the website and accessing the information contained therein, you agree to the terms of use.  

Electronic Communication

When you use a service (for example, live chat during an event, contact form) or information on the website, or send us an email, you are communicating with us electronically. We communicate with you electronically in a variety of ways, such as via email, live chat, contact form or similar communication methods.
Please note that the website is only a source of information. Nothing on the Website should be construed as an offer by Hansgrohe to provide goods or services to you. A contract for the delivery of such goods or services is only concluded once you have placed an order and accepted Hansgrohe's general terms and conditions for the delivery of such goods or services and Hansgrohe has confirmed acceptance of your order in writing.

Recommendations and Personalization

As part of the website, we recommend features, products, and services that may be of interest to you, identify your preferences, and personalize your experience.


All texts, images, graphics, sound, video and animation files are subject to copyright and other laws protecting intellectual property. They may not be copied for commercial purposes or for distribution, nor may they be modified and used on other websites. Some Hansgrohe websites also contain material that is subject to the copyright of those who have made it available.

License and Access

Subject to your compliance with these terms of use, Hansgrohe grants you a limited, non-exclusive, non-transferable and non-sublicensable license to access and make personal and non-commercial use of the website. This license does not include any resale or commercial use of information provided through the website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of website information; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
All rights not expressly granted to you in these terms of use are reserved and remain with Hansgrohe.
You may not misuse the website and may only use it to the extent permitted by law.
The licenses granted by Hansgrohe will expire if you do not comply with these terms of use.

Your Professional Service Account

To use some services on the website, you need your own account to which you must be logged in. The user agreement concluded between Hansgrohe and you with the creation and registration of an account is valid for an indefinite period of time.
You may delete the account at any time and without giving any reason and thus also terminate the user agreement as a whole. Hansgrohe is entitled to terminate the user agreement at any time without giving reasons.
If you use a Professional Services account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure. You are responsible for ensuring that the information you provide is accurate and complete and for notifying us of any changes to the information you provide. You can view and change your data in the "My profile" section of the website.
We reserve the right to refuse access to the website or terminate accounts if your conduct constitutes reasonable cause. This is especially the case if you violate applicable laws or these terms of use.
You have the option to link your pro.hansgrohe account to the Talsiman rewards program. If you use this service, the following general terms and conditions for the Tailsman rewards program of Hansgrohe Deutschland Vertriebs GmbH apply:
Legal information Talisman rewards program | Hansgrohe Pro EN
As a pro.hansgrohe partner, you have the opportunity to participate in exclusive online events (hereinafter referred to as "events"). If you register for events, the following conditions apply: [...]
Participation in Hansgrohe events is possible after successful registration via online form. You will receive a separate email and can then visit the event on the specified event day via the pro.hansgrohe website.

Data Protection

For further information on data protection, please refer to our general data protection declaration at


We will do our utmost to ensure that the website is uninterrupted and that transmissions are error-free. Nevertheless, in exceptional cases there may be restrictions on the website and availability cannot be guaranteed. Further, your access to the website may occasionally be suspended or restricted to allow for maintenance or the introduction of new features or services. We will try to limit the frequency and duration of such restrictions.
Hansgrohe shall not be liable for (i) any loss not caused by a breach by us, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential loss that was not foreseeable to both you and us when you commenced using the website.
We will not be liable for any delay or failure in performing our obligations under these terms of use if the delay or failure is due to a cause beyond our reasonable control.

Third-Party Content

The following content does not originate from us and does not reflect our content, so we therefore assume no liability or responsibility for it:
-    The contributions in a discussion forum that may be set up do not originate from Hansgrohe, but from the corresponding users. This content is not reviewed by Hansgrohe. Discussion forums may not be used for unlawful, defamatory, libelous or infringing representations. The user indemnifies us from any and all claims of third parties.
-    We assume no responsibility for linked third-party content
-    We cannot assume any liability for the correctness, completeness and up-to-dateness of the information about our specialist dealers in the specialist dealer search

Modification of the Terms of Use

Hansgrohe reserves the right to change these terms of use with effect for the future. We will notify you of the changes before the new version is scheduled to take effect. If you continue to use the website without objection, you are deemed to have accepted the new terms of use. If you object, we may terminate the user agreement.

Applicable Law and Jurisdiction

German law is applicable to this website. The place of jurisdiction and performance is our registered office, i.e. Rottweil.